Refund policy
RETURN AND EXCHANGE POLICY
We want you to order Heavy Hitters gear with confidence. If you have a question about your order or something isn’t right, contact us and we’ll help.
RETURNS
You may request a return within 30 days of delivery for an eligible item purchased directly from heavyhitterswelding.com.
For a return because you ordered the wrong item, changed your mind, or no longer need it, the item must be unused, uninstalled, unaltered, and in resalable condition, with its original packaging and all included parts. Apparel may be tried on, but must be unworn, unwashed, and in resalable condition.
Consumables are eligible if they are unopened or unused and in resalable condition. Consumables that have been installed, welded with, modified, or contaminated are not eligible for a change-of-mind return.
Custom or personalized items and products identified as Final Sale before purchase cannot be returned for a change of mind. A standard Heavy Hitters TIG rig is not considered custom merely because it is assembled by hand.
How to request a return
Contact us within 30 days of delivery. Include your order number, the item you want to return, and the reason for your request. Please wait for return instructions before shipping your item so we can identify and process it correctly.
Unless we provide a different address in your return instructions, send approved returns to:
Heavy Hitters Returns
1316 Central Parkway SW
Decatur, AL 35601
Pack the item securely with its original packaging and all included parts. We inspect returns when they arrive. If an item does not meet the conditions in this policy, we’ll contact you before taking further action.
Return shipping and fees
For a change-of-mind return or an item ordered by mistake, you are responsible for return shipping. Any shipping charge you paid when placing the order is nonrefundable. If your order qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.
We do not charge a restocking fee on eligible returns.
If we sent the wrong item, or an item arrived damaged or defective, contact us before sending it back. When a return is needed to resolve one of those issues, Heavy Hitters will provide instructions and cover the return shipping cost.
Exchanges
You may request an exchange for an eligible unused item within 30 days of delivery, subject to availability. Contact us with your order number and the item you would like instead. We’ll confirm any price difference and shipping charge before completing the exchange.
If you ordered the wrong item or want a different version, you pay to ship the original item back and for standard shipping of the replacement. If we sent the wrong item, Heavy Hitters will cover the shipping needed to correct the order.
Damaged, incorrect, or defective items
If your order arrives damaged, contains the wrong item, or appears defective, contact us as soon as you notice the issue. Include your order number and photos of the item and packaging if available. We’ll review the issue and work with you on an appropriate resolution. Please contact us before shipping anything back.
A product problem discovered after use is handled as a warranty claim rather than a change-of-mind return.
LIMITED WARRANTY
Heavy Hitters-branded welding equipment is covered against defects in materials or workmanship for 90 days from the date you receive it. The warranty does not cover normal wear or consumable replacement, or damage caused by misuse, abuse, neglect, improper installation, modification, or improper or excessive flexing of a torch head.
If you believe your equipment has a covered defect, contact us with your order number, product information, a description of the issue, and photos if available. We’ll review the claim and explain the next step. The 30-day return window does not shorten the 90-day warranty period.
Products made by other brands may have different manufacturer warranty terms. Contact us if you need help finding the terms for an item purchased on our website.
REFUNDS
After we receive and inspect an eligible return, we typically issue the refund to the original payment method within five business days. Your bank or payment provider may take additional time to post it. If you have not received an expected refund, contact us with your order number.
This policy applies to purchases made directly from heavyhitterswelding.com. If you purchased from an authorized retailer or marketplace, contact that seller for its return and exchange process.